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LEGAL & POLICIES

Refund & Cancellation Policy

AVHIAL INFRAPROJ PRIVATE LIMITED

📅 Effective Date: 24 August 2026

This Refund & Cancellation Policy applies to bookings, service requests, purchases and other transactions with AVHIAL INFRAPROJ PRIVATE LIMITED, subject to the specific terms of the applicable project, quotation, booking form, agreement or invoice.

1. General Policy

Refund and cancellation eligibility depends on the nature of the transaction and the written terms applicable to that transaction.

Customers should carefully review the applicable terms before making any payment.


2. Property and Plot Booking Cancellation

For property or plot bookings, cancellation and refund shall be governed by the applicable booking form, allotment terms, agreement and applicable law.

Where permitted and applicable, deductions may be made for administrative expenses, cancellation charges, applicable third-party costs or other amounts specified in the relevant transaction documents.


3. Construction Service Cancellation

If construction work has already commenced, cancellation may be subject to deductions for expenses already incurred, including:

  • Completed work
  • Materials purchased
  • Labour costs
  • Transportation expenses
  • Contractor charges
  • Other reasonable project expenses

Any eligible balance refund shall be calculated according to the applicable agreement.


4. Home Maintenance Service Cancellation

For home-maintenance services, cancellation before commencement may be eligible for a refund subject to applicable booking or payment-processing charges.

If manpower, materials or services have already been deployed, the refundable amount may be reduced accordingly.


5. Building Material Orders

Building-material orders may be subject to cancellation restrictions after procurement, dispatch or delivery.

Any eligible refund shall be handled according to the applicable quotation, invoice and order terms.


6. Non-Refundable Amounts

Certain payments may be non-refundable where this is clearly stated in the applicable booking form, quotation, invoice or agreement and is permitted by applicable law.


7. How to Request Cancellation

Customers should submit cancellation requests through our official contact channels.

The request should include:

  • Customer name
  • Booking/order/service reference
  • Date of payment
  • Amount paid
  • Reason for cancellation
  • Relevant supporting documents

8. Refund Processing

Where a refund is approved, it will generally be processed through the original payment method or another legally permissible method.

The time required for the refund may depend on the relevant bank, payment gateway or financial institution.


9. Company-Initiated Cancellation

If the Company cancels a transaction for reasons attributable to the Company, any refund shall be handled according to the applicable agreement and applicable law.


10. Disputes

Any refund or cancellation dispute should first be brought to the Company's customer-support team for resolution.

If the matter remains unresolved, it may be dealt with according to the applicable agreement and laws of India.


11. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version published on our website will apply to transactions entered into after the effective date, subject to applicable law and existing contractual obligations.


12. Contact Us

AVHIAL INFRAPROJ PRIVATE LIMITED

22, Bhursikhamar, M. Patraguda,
Muniguda, District Rayagada, Odisha, India

Email: avhialinfraproj@gmail.com

Phone: +91 78730 50864

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